Fenora · Help
Contact
We reply within one working day, Monday to Friday.
Email: contact@fenora.com
Website: fenora.com
Hours: Monday–Friday, 9am–5pm UK time (excluding bank holidays)
To Help Us Help You Faster
Include your order number (it's in your confirmation email), the email address you ordered with, and — for a damaged or faulty item — a photo. For returns, just tell us which item and why; we'll send the return address and instructions by reply.
Common Questions
Where is my order? Check the tracking link in your dispatch email. If there's been no update for 5 working days, email us.
Can I cancel? Yes — before dispatch we'll cancel and refund immediately; after dispatch, use the 14-day withdrawal right on our Withdrawal & Cancellation page.
Can I change my address? Only before dispatch, so email us straight away.
Kontakt / Contact