Shipping policy

Fenora · Delivery

Shipping & Payment

Last updated: 7 September 2026

1. Where We Deliver and What It Costs

Destination	Cost	Estimated time
United Kingdom	£4.99 — free over £50	3–7 working days
Ireland	£8.99	5–8 working days
Germany, Austria	£7.99	5–8 working days
Netherlands, Belgium, Luxembourg	£8.99	5–8 working days
France, Italy, Spain	£9.99	6–10 working days
Rest of EU	£12.99	7–12 working days
Switzerland	£14.99	7–12 working days (customs may apply)

2. Processing and Dispatch

Orders are processed within 1–3 working days. Goods are dispatched from our partner warehouses in Asia through the Cainiao logistics network and handed to a local carrier for final delivery. You'll receive a tracking link by email as soon as your parcel is on its way.

3. Tracking and Delays

Tracking may take 24–48 hours to show its first scan. Bank holidays, peak periods and customs checks can add a few days. If your order hasn't arrived within 10 working days of the estimate, email us and we'll investigate with the carrier and, where needed, send a replacement or refund.

4. Duties and Taxes

Deliveries to the UK include VAT. Deliveries to the EU and Switzerland may be subject to local import VAT, duty or carrier handling fees, payable by the recipient before release. These charges are set by the destination country and are not collected by us.

5. Payment Methods

We accept major credit and debit cards, PayPal, Apple Pay, Google Pay and Shop Pay. Payment is taken in full at checkout, in pounds sterling. Your card issuer may apply a currency conversion if your account is in another currency. All payment details are processed by PCI-DSS-compliant providers; we never see or store your full card number.